Who is Chris?
A dynamic, innovative digital product and services leader with extensive experience in the strategy, design, and execution of digital strategies and transformations focused on increasing customer experience and optimizing operational processes. Possess a growth mindset and a highly adaptable skill set providing the ability to tackle undefined, complex business problems by developing conceptual frameworks and communicating them in a simplistic fashion. Collaborative, approachable, and transparent coach and mentor, able to lead multi-disciplined teams who consistently produce positive business outcomes.
Tell us more about your role in Headstorm
I am no longer at Headstorm.
What is the most difficult part of your job? But the most rewarding one?
The most difficult part of being a consultant is relaying to executives that businesses need to be optimized. That could be either their customers or their employees experience. It’s the investments that need to be made to modernize their business processes, but it is also the most rewarding when you are able to be a catalyst and play a part and see the transformation happen.
Is there anything that you would change about your professional path?
I don’t think so. It’s been a really rewarding journey getting to see inside some of the most iconic brands, how they operate and how they think about business.
What’s your key strategy for the development of your company?
For me the key strategy is to be a change agent for my clients. Most understand and have experienced these transformation for themselves with brands like Amazon, Air BnB, Door Dash, you name it. So they understand the what, however when it comes to applying these concepts and modern methodologies to their business, they don’t know where to start…and that where I help guide them on getting clarity for their vision and then lead teams to bring the vision to life.
What do you think about the next period of time, keeping in mind the pandemic and the new business climate? How will your industry be affected?
I would say there will be a short term impact as firms are pulling back on investments, however business climates are always changing and along with that, technology and customer behaviors are always changing as well. Companies who invest in truly understanding their customer needs and desires and being able to correlate different data points to anticipate those needs and deliver them through the use of technology is where magic happens.
Please name a few technologies which have the greatest impact on your business.
Certainly the cloud service providers (CSPs), any automation advancements and ML/AI.
What books do you have on your nightstand?
This is a great question and to be honest, they are mostly on my phone, I am a listener of books and if I find them interesting I will pick up a copy.
- Inspired by Marty Cagen
- To Sell in Human – Daniel Pink
- Managing Transitions – William Bridges
- Master of Scale – Reid Hoffman